Commander launches SMB communication product Business Connect

Commander has launched a communication solution aimed at SMBs for collaboration between employees and to provide a device-agnostic method to connect with customers.

Named Business Connect, the Vocus subsidiary’s solution integrates with Microsoft Teams and provides communication functionality for any device, ranging from PCs, tablets, smartphones and desk phones.

It also includes inbound and outbound calls to mobiles and landlines, video and chat collaboration, as well as call queues to route callers.

The service offers features and pricing to be configured on a per-user basis, allowing for the employer to enable various functions for employees that require them.

Business Connect can also scale when needed, like being able to add extra phone lines when required.

Keith Masterton, Commander general manager, claimed that SMBs make up 98 per cent of businesses in Australia and, as such, it’s crucial they have access to communication tools that enable remote working and can help deliver customer service.

“While corporate Australia has adapted to hybrid working, many Australian SMBs are still navigating the challenges of providing their staff with the flexibility to work across different locations while ensuring effective communication among team members and with customers,” he added.