Telstra, Optus push 3G network closure back to October

Telstra and Optus have extended the closure of their 3G networks to 28 October, giving users with devices incompatible with 4G and 5G networks a few more months to switch over.

Previously, Telstra was set to turn off its 3G network on 31 August, while Optus planned to switch its network off on 1 September.

According to a joint statement by Telstra and Optus, the telcos will use the extra months to “execute one last push for mass public awareness of the impending closures”.

This will involve a public safety campaign on the necessary actions to switch over to the new network.

In addition to individuals’ usage of emergency services, the statement said that users involved with connected devices like medical monitors, internet of things (IoT) sensors and EFTPOS conduct the relevant checks to see if these devices rely on 3G network connections.

The goal of closing 3G is to free up spectrum for 4G and 5G networks to provide faster, more secure and more reliable mobile services, the statement continued.

“We have been communicating to customers about the need to prepare and make the move for almost five years. This has included multiple letters, bill messages, SMS, public awareness campaigns, advertising – even door knocking and sending free phones to people in vulnerable circumstances and our support for customers won’t end the day the network closes,” said Telstra CEO Vicki Brady.

Meanwhile, Optus interim CEO Michael Venter added that Optus has “pulled out all the stops” to guide “a small number” of its customers impacted by the network switch-off through the upgrade process.

“Both carriers are confident they’ve exhausted every avenue of customer communication available to them and this additional public awareness campaign will ensure that the upcoming 3G closures are front of mind for all Australians,” the joint statement said.

“From experience, both Telstra and Optus know there will always be customers who are aware of the closures but … won’t take the action they need to before the closures for a range of reasons.

“Sometimes the actual closure is the only motivation that works.”

In 2019, Telstra first announced that the closure of its 3G network would take place in June 2024.