Australia Post and Microsoft renew partnership

Australia Post and Microsoft have renewed their partnership for a further three years as it aims to build up a new cloud capability with Azure.

This further strengthens Australia Post’s investments in cyber security and workforce connectivity, aligning to its Post26 strategy that aims to simplify and modernise its operations. 

The new Azure cloud capability will provide additional secure remote access functionality for team members working from home, along with key tech service providers.

Last year, Australia Post consolidated several software platforms into one under the Microsoft umbrella.

Australia Post general executive manager enterprise services Michael McNamara said like all essential customer services, Australia Post is always looking to strengthen its defences against the evolving landscape of AI-driven technologies and security threats. 

“Australia Post is serious about making our services secure, and – in this age of AI – strengthening our entire technology ecosystem from emails right through to careful management of customer data,” he said. 

“We are an essential service with thousands of posties delivering across the country, Australia’s largest retail network with more post offices nationally than the major supermarkets combined and a growing network of parcel facilities powering eCommerce. 

“The need for them to be connected – and for secure information flow – is absolutely a priority.”

McNamara added it was exploring the safe and secure use of AI to boost efficiency for business tasks through participation in the early access program for Copilot for Microsoft 365.

“Microsoft is proud to continue our partnership with Australia Post, an institution at the heart of Australian community life. Together, we’re not only bolstering defences against the latest security threats, but also empowering Australia Post to fulfill its mission of connecting people across Australia more securely and efficiently,” Microsoft A/NZ general manager of enterprise commercial Jo Dooley said.

“This collaboration is pivotal in transforming how it manages and protects customer data in the age of AI, ensuring every interaction is safe and trusted.”

Earlier this year, Australia Post inked a new multi-year deal with Salesforce as part of its broader modernisation agenda.